Losing your phone always sucks. You lose your contacts, pictures and, most depressingly, money. Losing your mobile phone in Japan is doubly depressing: you are typically locked into a 2-year contract with few options and mobile phone insurance appears to be unheard of. I know this because I dropped my phone somewhere on my way home a few Fridays ago.
My job contract obliges me to keep a mobile on my person at all times, mainly because if a train line shuts down due to an accident or if I forge about work, then they need to shout at me or arrange emergency cover. So after losing my phone, I didn’t really have much time to wait. I needed one as soon as possible.
Of course, the first thing I did once I realised it was not in the house or my bag was call Docomo’s customer services. They have the ability to triangulate your phone’s position, although they couldn’t do it in my case (perhaps because I didn’t subscribe to it, or because it wasn’t available for my phone: a Nokia). So, while we waited for the results of the trace (which we didn’t realise wouldn’t work), we blocked the SIMM card and set up a call diversion system to Keiko’s mobile. If we were able to find it, we would be able to reactivate the card with a PIN and begin using it again. However, it didn’t show up by the next afternoon.
As a Docomo customer, I had two choices: finish my contract and start a new contract with a new phone, or the same but with a different network. If I had my old phone, then I could have saved on some charges for creating a new contract (in the former case) and transferred my contacts, but without my SIMM card, that was impossible. That left me with a difficult choice to make before I entered the NTT Docomo store.
I had originally joined Docomo because I could be on a family plan with Keiko and have unlimited free calls to her mobile. They have excellent customer service, and perhaps due to the family plan and my low usage, my bill was always minuscule. However, my biggest grievance with Docomo is their selection of handsets: they are over-complicated, poorly designed, and don’t have the features I wanted. If I were to stay with Docomo, they would have needed to have offered me a decent deal on a new phone contract and handset. I thought I was in luck as they had a free handset campaign at that time, but of course it was only available to new customers. As an existing customer I would have to pay nearly ¥10,000 to break the contract, and then another ¥7000 to make a new one. Although I would be able to reclaim that cost if I were to find my phone, I had no idea if it would turn up. It seemed pretty pricey and so I was exploring my second option.
My previous phone was the epitome of European mobile phone design. In Japan, the clamshell rules. Phones are bulky, heavy and a complicated by useless features. My phone was simple and small, with a clear interface and no extraneous features. Unfortunately, it wasn’t well-adapted to the Japanese market: no QR code reader, I couldn’t use i-Mode apps, and the camera was pretty terrible. I had learnt a number of things by owning my Nokia NM705i, and the experience had made me much more fussy as a consumer.
Before losing my phone, I had already begun to think about changing my handset. The one thing I really wanted was GPS which has become very common in the past year. Two really caught my eye. The first was from KDDI’s au, Sharp’s Sportio, which offers the exercise-based GPS system that I wanted, as well as being a fully integrated phone in terms of its functions and the standard feature set of Japanese handsets. It was different and easy enough to use to catch my eye, and perfect for taking out on my runs, which meant I could carry a phone with me when I run (I always wondered: ‘What if I get injured?’).
The second handset was Apple’s iPhone 3Gs from Softbank. As a iPod Touch user, the switch would be super easy. It had a decent camera, GPS, and it would also let me take just my phone when I went running. On the downside, I really don’t like the lack of tactile feedback with the iPhone/iPod Touch, but that problem (caused by over-use of the touch screen) was also apparent in the Sportio. The iPhone made a lot of sense to me. I’m a low-volume caller (maybe less than 10 minutes a month, if I don’t speak to Keiko), but a wannabe high-volume mobile internet user, possible thanks to Softbank’s flat rate data package and the iPhone’s use of standard websites (instead of mobile counterparts).
If I were to change my network, I would get charged about ¥10,000 by Docomo for breaking the contract, and then I would be charged the cost of creating a new contract with a new handset on a new network. Luckily for me, Softbank have a great deal on iPhones at the moment called ‘iPhone for Everybody’. This campaign saw a discount that effectively cut the cost of the handset by two-thirds over the course of two years (¥980/month) and gave me a sliding scale flat-rate data package where I would never pay more than ¥4410 per month (even after the 24 month campaign period). We wouldn’t have to pay anything on the day, and the average bill would be less than my gym membership (which I cancelled on the same day).
For the features I wanted, the iPhone made sense, so we headed over to Softbank for some grooming by the sales staff. Like all mobile phone salesmen, they were pushy and scant on details, but I had a pretty good understanding of the necessary payments before going in. Even so, as I read through the contracts, I was cautious, checking each and every little thing to make sure I wouldn’t be walking into something I’d later regret. The best thing about Softbank is its popularity among foreigners, which has given it the motivation to develop English language paperwork and English-speaking staff (although I didn’t see one). This meant I could deal with the staff on my own instead of relying on Keiko. Also, calls among Softbank users are free, so this meant that while I lost free calls to Keiko, I gained free calls to my colleagues.
During our time in the store, we were talked into taking home an Acer Aspire One netbook. The netbook was free, but to get it we had to subscribe to a USB-based mobile internet provider. Like the iPhone’s data plan, this too was a sliding scale. Keiko and I have very little need to use the internet on the go in that fashion, so I calculated that based on the minimum payment per month (less than ¥2000 all told), we would be getting the netbook at a pretty good price, so we took it, or rather Keiko did (she was angry at me for losing my phone, so it’s the least I could do).
A few things you should take note of before running out to get an iPhone in Japan (or any mobile phone):
- To get a mobile phone, you will need two forms of identification: either your passport and alien registration card or your alien registration card and a Japanese credit card. I happen to have a credit card (which can be difficult to get for foreigners) – perhaps because of my spouse visa – and so I used it with my alien registration card. Without a credit card, you might be restricted to only a one-year contract with some networks/stores. The only problem with that is that until you show your passport, your payments will have to come out of said credit card.
- While everything is written in English, you should probably take someone with you who can ask questions and receive (and translate) detailed answers. You are entering a 2-year contract with some pretty nuanced and complicated wording. This is not something you should take lightly. Changing mid-contract is not as easy as in the UK or other countries.
- If your iPhone breaks, you will need to contact Apple, not Softbank. I recommend you get an AppleCare Protection Plan while you’re in-store. If you can, find phone insurance as soon as possible (I’m still casually looking).
- If you get a 2-year contract, you will be unlikely to have to pay anything in-store. Instead, it will be charged with your first bill.
- Inter-network calls are expensive, particularly with Softbank. I have to pay ¥21 per half-minute. If you are married or call someone regularly, you might want to explore family plans on the same network instead of switching.
- iPhone customers are signed up for a number of small services (things like voicemail) which may or may not have been set up on your phone. Ask about these services in-store. You must subscribe to them for at least the first month, but you should be able to cancel them after your first bill.
So now I am a proud owner of an iPhone 3Gs, which has not been without its surprises. As the iPhone is somewhat different to most mobile phones due to its data-hungry preferred mode of usage (namely as a ultra-mobile browser with image-intensive applications), it took a while to sink in that just because I was on Softbank’s network, it didn’t mean I was on the same playing field as my colleagues.
Softbank customers are able to access their current billing status through dialling 157 (quickly press 8 if you want English). I was unaware of this, perhaps for good reason, as I found out on Tuesday. When I listened to the current size of my bill, I was gobsmacked: ¥70,000? That’s about £500! I felt sick to my stomach. How could I tell Keiko about that? It’s almost a month’s rent. I started wondering how I could hide it from her. Could I afford it on my own? Maybe… But then I started to wonder why it was that price. Did they not explain it properly? If they didn’t, would I have any legal recourse?
After a good twenty minutes, the shock started to wear thin. I was still pacing around, but I began to wonder about the sentence that followed that hefty price: “Discounts are not included in this figure” (I paraphrase). I couldn’t stand the worry and uncertainty, so I called up Softbank’s operator (Live Support, also accessed through 157) and talked to them. They automatically speak in English if you transfer from the English version of 157, although they have very strong Japanese accents which might be difficult to understand. Anyway, I explained my predicament and they reassured me that the data package (¥4410 per month) would be applied at the end of the billing month so the figure I heard over the phone would not apply. Phew…!
For me, the mobile phone market back home is pretty complicated, and that’s the one that I’m most familiar with. Unfortunately, due to unfamiliarity and the inevitable language gap, Japan’s system is all the more confusing. Keep your wits about you if you have the misfortune to lose your phone, or even if you’re just looking for a phone in general. You’re wading through a minefield.